Below are examples of the way we categorize workforce types during the project envisioning and planning phases. Each workforce type should be taken into consideration when designing the appropriate portal solution. To learn more about implementation considerations, check out our Project Success Methodology.
Floor / Front Line / Non Office-based
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Examples:
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manufacturing, shop floor, sales floor, restaurant
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| Location: |
people work on site in a single location,
computers are not primary work tools
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| Typical technology access: |
shared computer/kiosk
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Frequent Travellers
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Examples:
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salespeople, consultants
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| Location: |
different locations within a working day or week
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| Typical technology access: |
individual laptop, tablet, smartphone
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Field Workforce
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Examples:
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field workforce, logistics, transport, service engineers
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| Location: |
almost always on the road, different locations within a working day or week
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| Typical technology access: |
dedicated, customized, individual device
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Corporate Workplace
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Examples:
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office, bank, call center, office staff
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| Location: |
same office location during the workday
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| Typical technology access: |
individual computer, available during work day
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Home-based
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Examples:
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worker based at home most of the time
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| Location: |
same home location during the workday
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| Typical technology access: |
computer, available during work day
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